PROTECTING YOUR DATA & PRIVACY

We respect your privacy and right to control it.  Below is how LBC collects, uses and processes your data and how you can manage that according to your personal preferences. 

Privacy Policy

 

1. Information we collect
2. How we collect information
3. Why we collect personal information
4. How we store, use, share and disclose your personal information

5. How we communicate with you

6. How we use cookies and other tracking tools

7. Withdrawing your consent

8. Privacy policy updates
9. Questions & contact information

 

1. Information we collect

 

Louise Brown Coaching (LBC) receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

2. How we collect information

When you conduct a transaction on our website such as submitting a form, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

3. Why we collect personal information


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

4. How we store, use, share and disclose your personal information


louisebrowncoaching.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

5. How we communicate with you


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

6. How we use cookies and other tracking tools

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by this Privacy Policy.

7. Withdrawing your consent


If you don’t want us to process your data anymore, please contact us at info@louisebrowncoaching.com or send us mail to: Louise Brown Coaching Ltd, 36 Neville Road, Kingston Upon Thames, Surrey, KT1 3QX.

8. Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

9. Questions and contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@louisebrowncoaching.com or send us mail to: Louise Brown Coaching Ltd, 36 Neville Road, Kingston Upon Thames, Surrey, KT1 3QX.